DUE TO COVID-19 & RESTRICTIONS THERE IS MAJOR DELAYS IN SHIPPING.
AS THE EVENT UNFOLDS WITH SHIPPING DELAYS POSTAL SERVICES ARE URGING ORDERS TO BE SENT TO MAKE IT IN TIME FOR CHRISTMAS AS A RESULT OF THIS WHEN YOU PURCHASE YOU ACCEPT THE TERMS AND CONDITIONS THAT A REFUND CANNOT BE PROCESSED UNTIL THE ITEM HAS BEEN RETURNED TO US OR THE COURIER HAS DEEMED THE ITEM IS TRUELY LOST, WE INSURE ALL OUR ITEMS.
Claims for lost or missing goods, you have 7 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 7 business days from the anticipated time of arrival. It is your responsibility to keep track on the item with provided tracking number and contact us immediately if 5 business days have passed so we can chase up the item.
Do you deliver to PO boxes?
As we use a courier service to deliver your order, we are only able to deliver to a physical address and not P.O. Boxes, Private Bags etc.
Do you deliver to Parcel Pod?
No, We do not.
Can I provide delivery instructions?
Yes, during the checkout process there is a comment box for special delivery instructions. When providing instructions to courier driver to leave parcel at a specific location, you are committing to full responsibility of the parcel and investigation into lost parcels in this instance needs to be managed by the customer who placed the order directly with the courier company. We take no responsibility for lost parcels when requested to be left at a location.
Can I ship to an overseas address?
We currently only deliver within Australia and do not ship internationally at this stage.
If a consignment is received damaged, but damage is not apparent at the time of delivery, then you have strictly 7 business days to report such damage, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is notified and or discovered 7 business days after delivery.
How long will my order take to arrive?
We aim to have orders dispatched within 2-3 business days and then once picked up our courier partners can take up to 10 business days to deliver. We will get in touch with customers if their order has had a significant delay.
*Please be aware they may be extra delays or waiting periods due to COVID-19 Restrictions and Lockdowns in some areas and states, your package may travel in effected areas to get to you.
Has my order been shipped yet?
Once your order has been dispatched from our warehouse, you will be sent an email to confirm your order is on it's way to you.
How much does shipping cost?
Shipping costs are calculated at checkout. There is a $8.95 flat rate delivery for all products Under 1kg* or total cart weight of 1kg or free delivery on all orders over $99 if your cart includes a bulky/heavy** item this will void free shipping.
All product prices are displayed in $AUD unless stated otherwise and shipping is additional.New South Wales | Queensland | Victoria
|1kg–4.99kg||2 to 8 business days||$12.99|
|5kg–15.99kg||2 to 8 business days||$19.99|
|16kg–22.99kg||2 to 8 business days||$49.99|
|23kg–100kg||2 to 8 business days||$60.00|
|$99 and up||2 to 8 business days||Free**|
|$1–$98.99||2 to 8 business days||$8.95*|
ACT | Northern Territory | South Australia | Tasmania
|1kg–4.99kg||5 to 10 business days||$12.99|
|5kg–11.99kg||5 to 10 business days||$25|
|12kg–22kg||5 to 10 business days||$65.00|
|$99 and up||5 to 10 business days||Free*|
|22kg and up||5 to 10 business days||$75.00|